Privacy Policy

The personal data we collect depends on how you interact with us and the services you request.

2.1 Identity and contact information

We may collect:

1. Full name.
2. Title or salutation.
3. Date of birth or age.
4. Gender or information required to determine eligibility for a women-only departure.
5. Residential address.
6. City, state, postal code, and country of residence.
7. Email address.
8. Mobile number and WhatsApp number.
9. Profile photograph.
10. Signature, where required.
11. Government-issued identity information where necessary for identity verification, permits, accommodation, transportation, or travel bookings.

2.2 Account information

If you create an account on our website, we may collect:

1. Username.
2. Encrypted password.
3. Login information.
4. Account preferences.
5. Booking history.
6. Communication preferences.

You are responsible for maintaining the confidentiality of your login credentials and for notifying us if you believe your account has been accessed without authorisation.

2.3 Booking and transaction information

We may collect:

1. Selected trip or destination.
2. Departure dates.
3. Room and accommodation preferences.
4. Twin-sharing or single-room preference.
5. Co-traveller details.
6. Payment amount and payment status.
7. Invoice and taxation information.
8. Cancellation and refund information.
9. Travel preferences and special requests.
10. Previous trips booked with WeGoBond.
11. Records of services purchased or requested.

2.4 Passport, visa, and travel document information

For international trips or destinations requiring permits, we may collect:

1. Passport name and number.
2. Passport issue and expiry dates.
3. Passport copy.
4. Visa information.
5. Immigration-related information.
6. Flight, train, or other transport details.
7. Travel permits.
8. Travel insurance details.
9. Photographs required for travel documents.
10. Other information required by an embassy, consulate, government authority, airline, hotel, cruise company, transport operator, or local service provider.

We collect and use such information only where reasonably necessary to coordinate or support the requested travel services.

2.5 Health, dietary, accessibility, and safety information

For your safety and to help us assess whether reasonable arrangements can be made, we may request information about:

1. Medical conditions relevant to the trip.
2. Allergies.
3. Dietary requirements.
4. Mobility or accessibility requirements.
5. Medications that may be relevant during an emergency.
6. Recent medical procedures.
7. Pregnancy, where relevant to a particular activity or destination.
8. Fitness limitations.
9. Emergency support requirements.

You should provide only information that is relevant to your safety or participation. This information may be shared with trip leads, medical professionals, insurers, airlines, hotels, activity operators, emergency responders, or other service providers where reasonably necessary.

WeGoBond is not a medical service provider. Any information or assistance provided by us does not constitute medical advice.

2.6 Emergency contact information

We may collect the name, relationship, telephone number, and email address of your emergency contact.

You must inform the emergency contact that you are providing their information to WeGoBond and obtain any consent required before sharing it with us.

2.7 Communications and enquiry information

We may retain records of communications made through:

1. Email.
2. Telephone.
3. WhatsApp.
4. Website contact forms.
5. Social media.
6. Online chat.
7. Customer surveys.
8. Feedback and complaint forms.

These records may include questions, travel requirements, preferences, complaints, feedback, and other information voluntarily provided by you.

2.8 Photographs, videos, testimonials, and trip content

During a trip, photographs and videos may be taken by WeGoBond, trip leads, professional photographers, service providers, or fellow travellers.

We may also collect:

1. Photographs and videos submitted by you.
2. Written or recorded testimonials.
3. Reviews.
4. Social media posts in which WeGoBond is tagged.
5. Feedback and trip stories.

We will seek appropriate consent before using identifiable photographs, videos, testimonials, or recordings for promotional or marketing purposes.

You may communicate a preference not to appear in promotional photographs or videos before or during the trip. We will take reasonable steps to respect the preference, although we cannot control photographs or posts independently created by other travellers or third parties.

2.9 Website and technical information

When you use our website, we may automatically collect:

1. Internet Protocol address.
2. Browser type.
3. Device type.
4. Operating system.
5. Approximate location based on network information.
6. Referring website.
7. Pages visited.
8. Time spent on pages.
9. Links clicked.
10. Website errors and performance information.
11. Cookie and analytics identifiers.

This information helps us maintain website security, analyse performance, understand user behaviour, and improve our services.

2.10 Information received from third parties

We may receive information from:

1. A person booking on your behalf.
2. Travel agents.
3. Payment service providers.
4. Airlines.
5. Hotels.
6. Visa and documentation agencies.
7. Insurance providers.
8. Local tour operators.
9. Advertising and analytics platforms.
10. Social media platforms.
11. Referral partners.
12. Government or regulatory authorities.